Returns Policy
We may exchange goods but only if the packaging and labels are intact. If you wish to obtain a replacement product or a refund, the goods must be returned within 7 days, with labels and packaging intact, as delivered. We regret we cannot meet your postage costs in these circumstances. We cannot refund postal charges incurred by you.
If the goods are deemed to be faulty or defective it is your responsibility to return the goods intact, as detailed above. The purchaser is responsible for the cost of returning goods. Proof of Postage should be retained by you. Proof of postage is not accepted as proof of receipt by us. We cannot offer a goods uplift service.
Generally, goods are checked at our premises prior to despatch. If the item is not to your liking, we will refund your payment or replace the item. We regret we cannot pay your postage costs in these circumstances. For a refund or exchange you must return the goods to us, in the same packaging and in the same condition as that which they were received.
If the goods are received by you in damaged condition, you must advise us within 4 days of receipt of goods. Specification of goods via our website is such that although every attempt has been made to accurately display the correct colour, shape and size of the items, exact reproduction is not always possible.
Manufacturers reserve the right to supply goods that may differ in colour and design from that displayed on our website. Consequently, goods supplied to us by a manufacturer may change slightly from the items on our website.
Any items which you return to us must be in the same condition as that which they were received. The Health and Safety at Work Act 1974 permits our operatives to refuse to handle or accept soiled goods. |